FAQ

When will my order arrive?
Once we have received your order, it can take 3 – 7 working days to reach you. We will keep you updated as much as possible – just click on your Loin Cloth & Ashes account and you can track your parcel from there. If there are any problems, don’t hesitate to contact our support team!


When I send a return or exchange back to you, how long will it take?

Once you have posted your return or exchange back to us it can take up to 21 days to reach our warehouse – when it arrives we’ll make sure to send you an email. The refund or exchange will then be arranged for you. We always try to be as fast as possible, but during busy periods it may take a little longer!


When will Loin Cloth & Ashes Pop Up be coming to my town?

We may not be with you yet, but we are always looking for new and exciting places to explore! To be the first to know about where we are opening next, please follow us on our social media pages or sign up to our newsletter.


The item I have seen has sold out. Will you be getting more in?

We always try to re-stock our popular styles to give you the best possible selection of timeless, functional and considered garments for the season. We also offer re-invented classics in new colours, shapes and fabrics – so please keep your eye out! If there is a particular garment you would like to enquire about, please contact our support team.


How do I find out more about the garment I want to buy?

We know how important it is for a garment to fit properly and feel right, so we take time to explain a garment’s fit, style and material on each item’s page. If you do have any other questions relating to fit, materials or want specific measurements, please contact support who will be happy to advise you. If they don’t have the information to hand, they’ll be sure to get back to you as soon as possible.


I am trying to access your website but there is a problem. Can you help?

We know that it can be frustrating when you can’t view a website properly. If you are having trouble, we have a few things that you can try. The first thing is to make sure that you have the most up-to-date browser. The other is to clear your cookies – this can be done through your internet options. If it still isn’t working, don’t hesitate to contact our support team!


Are there opportunities to blog for Loin Cloth & Ashes?

It’s always great to hear from people who are inspired by the pieces we create. If you would like more information about who we are and what we value please contact us by emailing info@loinclothandashes.com

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